Live video walkthrough
Show us, don't describe it.
A quick 2-way video call from your phone — a comfort advisor guides you through your thermostat, indoor unit, outdoor unit and the rooms that never feel right. We record it, transcribe it, and send you an AI-written summary.
How it works
Four steps, about ten minutes
- 01
Book & pick 'video walkthrough'
Tick the box when you schedule, or request one from your portal. You get a link by email; the office picks a time or joins right away.
- 02
Join from your phone
Open the link, allow camera + mic. Your advisor appears on screen and says hello.
- 03
Walk and point
Thermostat, filter, indoor unit, outdoor unit, data plates, the noisy vent. Rear camera + flashlight for attics and closets.
- 04
Get the summary
Minutes later your portal shows the transcript and a written summary with next steps. The office gets the same.
What's in the call
Built for attics, closets and bad light
- Flip to the rear camera for equipment; front camera to talk.
- Flashlight toggle on supported phones — crawlspaces and attics.
- Live captions as you talk, so nothing said is lost.
- Your advisor can snap stills of data plates straight from the stream.
- Private room link — only you and the office can join.
What you get after
A written summary you can actually use
Stills captured from the stream
Outdoor units
Goodman data plate
Furnace data plateSample summary
2011 Goodman split system — condensate & airflow issues, replacement options worth discussing
- Equipment: Goodman 3-ton AC + 80% gas furnace in attic, ~14 yrs
- Issues: standing water in drain pan (medium), blower rattle on start (low), undersized return (medium)
- Recommend now: clear drain + float switch, inspect blower mount
- Recommend soon: duct evaluation; good/better/best replacement options
- Bring: 16×25×1 filters ×2, float switch, pan tabs
Questions
Video walkthrough FAQ
What do I need?+
Just your phone with a camera and a browser — no app to install. We'll ask for camera and microphone permission when you join. Good light near the equipment helps.
Is it really live and two-way?+
Yes. A comfort advisor joins from the office; you see and hear each other and they guide you room to room. You can flip between front and rear cameras and turn on your flashlight in dark spots.
What gets recorded?+
The video from your phone and the audio from both sides. Both voices are transcribed with speaker labels. Everything is stored privately in your portal — nothing is public, and you can ask us to delete it at any time.
What does the AI summary include?+
A plain-English write-up: the equipment we saw (brand, approximate age, condition), issues spotted, what we recommend and how urgent it is, questions you raised, and exactly what happens next. The office reviews it before your visit.
Does it replace the in-person visit?+
Usually not — it makes the visit better. The tech arrives with the right parts and the right options. For some replacement estimates it can shorten or even replace the first site visit.
What does it cost?+
Nothing. It's part of how we do business for homeowners who book with us.
Ten minutes on video saves a second trip.
Book with a walkthrough and we'll email your private room link.